Return & Refund Policy
Thank you for shopping at SimSocket! We are committed to ensuring your satisfaction. If you are not completely happy with your purchase, please review our policy below.
Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, undamaged, and in their original packaging with all accessories included.
- Promotional or sale items are not eligible for return unless otherwise stated.
Exchanges
- Exchanges are accepted if the item has a quality issue or does not match the product description.
- Exchange requests must be submitted within 30 days of receiving the item.
- Replacement items are subject to availability.
Refund Process
- Contact our support team via email or our customer service channel with your order number and reason for return.
- We will respond within 2 business days with a return shipping address.
- Once the returned item is received and inspected, your refund will be processed within 7 business days to your original payment method.
Non-Returnable Items
- Activated or used software license keys
- Customized or personalized products
- Items damaged due to misuse or negligence
Contact Us
If you have any questions about our return policy, please reach out to our support team:
- Email: support@simsocket.com
- Business hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)